I've have this happen on numerous occasions, on both my old shop and new. They leave an amazing review, praising the product or service only to drop a ⭐⭐⭐⭐. Is it that whole "nothing is perfect" mentality? Go ahead and take that attitude to Walmart or Amazon, they won't be affected by it in the slightest, but it actually leaves a dent in our small shops.
What's with people leaving "perfect" 4 star reviews? Discussion